Kabo Global Store Refund and Returns Policy
At Kabo Global Store, your satisfaction is our priority. We are committed to providing you with high-quality products and excellent service. This policy outlines our procedures for returns, refunds, and exchanges to ensure a transparent and fair process.
1. General Return Policy
If you are not entirely satisfied with your purchase, we're here to help.
- Return Period: You have 14 calendar days from the date you received your item to initiate a return.
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain products, such as perishable goods, personalized items, or hazardous materials, may not be eligible for return. Please check the product description for specific return eligibility.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Customer Service: Email our team at support@kaboglobal.co.za or call us at 071 648 5908. Please provide your order number and a brief reason for the return.
- Receive Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions. Please do not send your purchase back without this authorization.
- Package Your Item: Securely package the item in its original packaging, including all accessories, manuals, and documentation.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
- We will arrange for the item to be collected from you at no charge.
- Once we have inspected the item and validated your claim, we will replace the item as soon as possible or process a full refund, including any initial shipping fees.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or card issuer's policies.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error. You will be responsible for the cost of return shipping for "change-of-mind" reasons.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact our customer service team to arrange the exchange.
6. Non-Returnable Items
Several types of goods are exempt from being returned. These include, but are not limited to:
- Perishable goods such as food.
- Hazardous materials or flammable liquids/gases.
- Gift cards and downloadable software products.
- Some health and personal care items.
- Items marked as "Final Sale" or "Non-Returnable".
7. Contact Us
If you have any questions about our Refund Policy, please do not hesitate to contact our customer service team. We are here to assist you.
